■ LG CNS included in the worldwide digital workplace services assessment for the first time
■ Included among 18 global companies evaluated in the assessment
■ Recognized for AI-native platform capabilities built on a:xink, its agentic AI service, as well as industry expertise
■ Deployment across LG affiliates’ global sites improves productivity by 20–40%, with estimated annual cost savings of tens of billions of won
LG CNS (CEO Shingyoon Hyun) was named a Major Player in the IDC MarketScape: Worldwide Digital Workplace Services 2026 Vendor Assessment (doc #US54119026, September 2026). This is the first time LG CNS has been included in this evaluation.
The report evaluated 18 global companies.
IDC MarketScape is a vendor analysis model that comprehensively evaluates the current business capabilities and future strategies of global IT companies. It analyzes not only product and service competitiveness but also customer references and actual customer experiences.
The IDC MarketScape report identified the following strengths of LG CNS:
- AI-native platform capabilities
- Expertise in regulated industries and secure, network-segregated environments
- Customer-validated end-to-end delivery capabilities
The report noted, “Consider LG CNS when you are an enterprise looking to move beyond traditional DWS toward agentic work execution and need an AI-native workplace transformation partner to support that shift, particularly in complex, highly regulated, and security-sensitive environments where capability beyond point AI tools is required.”
LG CNS’s delivery capabilities were also validated through customer references. Customers participating in the evaluation praised its end-to-end capabilities spanning consulting, implementation, and operations; deep understanding of customer business environments and industries; flexibility and responsiveness; customer-centric collaboration; and the strength of its agentic AI capabilities and personnel.
LG CNS has deployed digital workplace services, including a:xink, at overseas sites of LG affiliates in the United States, China, Singapore, and Germany, confirming a 20–40% improvement in work productivity. Taking into account productivity gains from reduced time spent on tasks and license cost savings compared with third-party solutions, annual cost savings are estimated to reach tens of billions of won.
“Being named a Major Player in the IDC MarketScape is significant because it shows that the competitiveness of our differentiated digital workplace services, centered on a:xink, has been recognized in the global market,” said Hong-Keun Kim, Executive Vice President and Head of the Digital Business Division at LG CNS. “We will continue to transform customer productivity through agentic AI and further strengthen our market position.” (End)
Glossary
DWS (Digital Workplace Services): IDC defines DWS as services for the planning, building, running, and supporting of digital workplace technologies, including personal computing devices, smart office devices, and UC&C (unified communications and collaboration) tools. These services leverage agentic AI and automation capabilities to simplify the management of the enterprise workplace technology environment and improve productivity.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.
[Image] The 13 agentic AI services offered by LG CNS’s a:xink. Recognized for the capabilities of a:xink, LG CNS was named a Major Player in the IDC MarketScape: Worldwide Digital Workplace Services 2026 Vendor Assessment.
